Frequently Asked Questions

  • Q: You have a property I want to rent. How do I apply?

    A: Great! Please click here to be directed to our online application. Be sure to fill in all required information as incomplete applications will not be processed.
  • Q: Can you hold a place before I apply?

    A: Yes, a deposit can be made to hold an apartment, at a showing, before an application has been submitted. However, an application must be submitted within 24 hours or we will need to move forward with other applicants.
  • Q: What amount is due at lease signing?

    A: We require the security deposit plus the first month’s rent at the time the lease is signed.
  • Q: How old do I have to be to apply?

    A: All applicants must be 18 years or older to apply.
  • Q: Is the security deposit refundable?

    A: As stated in the lease agreement, the security deposit is refundable IF, a 30-day written notice is submitted as well as the unit is returned to us in the same condition as when you moved in (normal wear & tear accepted). There is a $110 cleaning fee that is subtracted from the final refund amount.
  • Q: How do I pay rent?

    A: We accept online payments through the Tenant Web Access portal. It’s easy, convenient, AND you can build your credit!
  • Q: I want to get a pet. What do I do?

    A: Each property has its own pet policy. Any pet must be registered through PetScreening, click here to fill out a pet application. Our standard fees are: $200 non-refundable pet deposit and $50 fee per month per pet. Any unauthorized pets will be cause for penalty fees and/or eviction.
  • Q: I want to move out, but my roommate wants to stay. What do I do?

    A: Give us a call at 330-600-4556 and choose Option 3 to be connected with Anne. Updated paystubs will be required. A lease addendum will be made to remove you as a tenant and both/all parties are required to sign. If the term of the lease is expired, a new lease will be signed with your roommate. The full security deposit will stay with the tenant staying in the unit.
  • Q: My lease expiration is coming and I want to move out. What do I do?

    A: Give us a call at 330-600-4556 and choose Option 3 to be connected with Anne. You are required to give a written 30 day notice prior to moving out. We will ask you to send us an email or text with your name, address, and when you plan to move out. You will also need to provide a forwarding address in order to receive your security deposit back (if applicable). Verbal notice will not be accepted. There are additional criteria that must be met in order to receive your full deposit refund. These details will be provided once a written 30 day notice has been provided.
  • Q: Who is responsible for paying for repairs & maintenance requests?

    A: The Owner/Landlord is responsible for making necessary repairs and maintenance to the property. However, the Tenant is responsible for taking good care of the property. Tenant shall pay the cost of repair for any damage or breakage caused by the Tenant, Tenant’s family, visitors, or any other persons on the Premises with Tenant’s permission.
  • Q: Do you accept Section 8 housing assistance?

    A: Unfortunately, we do not accept Section 8 or housing assistance of any kind at this time.